FAQs
If you don't find the answer you are a looking for below then please feel free to call our team!For Guests
What amenities are included in the rental?
Amenities vary by property. Typically, they may include Wi-Fi, utilities, parking, and access to facilities like pools or gyms. Please check the property listing or contact us for specific details.
How do I book a property?
You can book a property through our website or by contacting our reservation team. Simply select your desired dates, complete the booking form, and follow the prompts to finalize your reservation.
What is the cancellation policy?
Our cancellation policy depends on the specific property and rental terms. Generally, we offer a full refund if canceled within a certain period before check-in. Please refer to the property’s booking terms for exact details.
How do I check in and check out?
Check-in and check-out procedures are provided in the booking confirmation. Most properties offer self-check-in with a key code, but some may require a personal check-in. Details will be sent to you prior to your arrival.
What should I do if I experience maintenance issues during my stay?
If you encounter any maintenance issues, please contact our support team immediately. We will arrange for any necessary repairs or assistance as quickly as possible.
Is smoking allowed on the property?
Smoking policies vary by property. Please check the property’s listing for information on whether smoking is permitted. If smoking is not allowed, please respect this policy to avoid potential fees.
Can I bring pets?
Pet policies are specific to each property. Some properties are pet-friendly, while others are not. Please refer to the property’s listing for details on pet policies and any associated fees.
How can I extend my stay?
If you wish to extend your stay, please contact us as soon as possible. We will check availability and assist with adjusting your booking if possible.
What is the check-in/check-out time?
Check-in times are typically from 4:00 PM, and check-out is by 12:00 PM. However, these times can vary by property. Please refer to your booking confirmation for the exact times for your stay.
For Owners
What are the benefits of using your property management services?
Our services offer a hassle-free experience, including tenant management, property maintenance, and marketing. We aim to maximize your rental income while ensuring your property is well-managed and maintained.
How do you determine the rental price for my property?
We assess various factors including market trends, location, property condition, and comparable rentals to set a competitive price. Our goal is to optimize your rental income while attracting quality tenants.
What is included in your property management fee?
Our management fee typically covers marketing, tenant management, booking & listing administration, maintenance coordination, and rent collection. For detailed information on what’s included, please review our management agreement.
How do you handle maintenance requests from tenants?
We handle maintenance requests promptly through our dedicated support team. We coordinate repairs with our network of trusted contractors.
How often will I receive updates about my property?
We provide regular updates through monthly statements and reports. Additionally, we keep you informed about major issues or significant changes. You can always contact us for real-time updates or information.
How do you handle rent collection and late payments?
We manage all aspects of rent collection, including processing payments and addressing late fees. Tenants are provided with clear payment instructions, and we follow up on any overdue amounts according to our policies.
Can I still use my property for personal use?
Yes, you can use your property for personal use, but you will need to coordinate with us to ensure there are no scheduling conflicts with tenant bookings. We can arrange for temporary suspensions of rental availability as needed.